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Hello, Free For Brazil Startups.
Full customer-support software — omnichannel inbox, AI chatbot, and automation — completely free for early-stage businesses in Brazil under R$ 360,000 in annual revenue. Build your customer experience now; pay only when you've grown.
Why we built this
Early-stage businesses shouldn't have to choose between good customer support and their runway. Hello Free for Startups gives qualifying Brazil startups the same platform growing companies pay for — at zero cost — so you can deliver professional, multi-channel support from day one. When your business grows past the startup stage, you simply move to a paid plan, keeping all your data and setup.
Omnichannel inbox
WhatsApp, Email, Live Chat, Instagram & Facebook — unified in one place.
AI chatbot
Auto-resolve routine queries around the clock, subject to fair use.
Automation & routing
Workflow automation, smart routing, and canned responses built in.
Real-time translation
Talk to customers in their language across every channel.
Analytics & reporting
Track response times, resolution and team performance.
2,200+ integrations
Connect integrations for the chatbot. Live in minutes, no setup fee.
Eligibility — you must meet ALL of the following
To keep this program focused on genuine early-stage businesses, your business qualifies only if it meets every condition below.
Business type
01You are a registered business in Brazil (with valid CNPJ).
Revenue cap
02Your annual revenue is below R$ 360,000, as evidenced by your financial statements.
Mandatory documentation
03Valid audited or filed financial statements (Balanço Patrimonial) for the most recent financial year, proof of business registration (CNPJ), and a signed self-declaration of annual revenue.
One account per business
04Only one free Startup account is permitted per registered entity. Creating multiple accounts or splitting your business to stay within limits will disqualify you.
What you get — free
The Free Startup Plan gives you full access to Hello — capped at the limits below. Stay within them and you pay nothing.
Free Startup Plan
Cross any of these caps and you'll simply be invited to upgrade to a paid plan — your account and data continue uninterrupted.
How it works
Apply
Complete the form and upload your financial statement and registration proof.
Verification
Our team verifies your documents and eligibility, typically within a few business days.
Activation
Once approved, your free Startup account is switched on.
Annual review
We re-confirm eligibility each year. If you've crossed R$ 360,000 or exceeded usage limits, we'll help you transition smoothly to a paid plan.
When you grow, you keep everything
Crossing R$ 360,000 is a good problem. When you do, your data, conversations, and setup stay exactly as they are — you just move to a paid Hello plan. No migration, no disruption.
Frequently asked questions
Is it genuinely free?
Yes — within the usage limits above, for as long as you remain eligible.Why do you need financial documents?
What if I exceed the ticket or agent limit?
What happens at annual review if I've grown?
Can access be withdrawn?
Give your customers big-company support while you're still small.
Apply for Hello Free for Startups and give your customers the experience they deserve.
Apply for free access
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