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WhatsApp Chat Window

WhatsApp Chat Window for Cost-Effective Customer Conversations.

Continue customer conversations beyond WhatsApp with MSG91 Chat Window — built for AI chat, automation, and human support.

Get Started

Trusted by 30,000+ global businesses

Reduce WhatsApp Messaging Costs Without Ending Conversations

Start on WhatsApp and continue seamlessly on Chat Window without per-message charges.

How WhatsApp Chat Window Works

A seamless transition from WhatsApp to dedicated resolution — experience it live below.

Start on WhatsApp

Live

The customer starts a conversation through WhatsApp.

Shift to Chat Window

Click to view

Move the ongoing conversation to MSG91 Chat Window.

Continue the Conversation

Click to view

Use AI, automation or human agents to respond.

Restart automated walkthrough

9:41

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UrbanStyle Store✓

WhatsApp Business · online

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🔒Messages and calls are end-to-end encrypted.

😊📎

🎙️

Everything You Need to Continue Customer Conversations

A unified platform to automate, assist, and scale customer conversations beyond WhatsApp.

AI Chatbot

Instant 24/7 AI Resolution

Instant automated answers for routine inquiries 24/7
Zero per-message WhatsApp costs for unlimited customer turns
Context-preserved instant escalation to human agents

Flow Bot

Structured Self-Serve Workflows

Drag-and-drop conversational journey builder
Guided self-serve options for orders, tracking, & support
Dynamic API integrations to fetch real-time customer data

Human Agent

Live Omnichannel Takeover

Unified team inbox with complete WhatsApp chat history
One-click agent assignment with private notes & collaboration
Unlimited agent messaging with zero incremental costs

Calling & Voice AI

Seamless Audio & Voice Resolution

1-click browser calling directly from the chat window
Voice AI agents for automated spoken support
Real-time call recording, transcription, and summaries

One Chat Window for Every Customer Conversation

From support to sales, MSG91 Chat Window adapts seamlessly to any customer journey.

Order & Delivery Support

E-Commerce & Logistics

Help customers track orders, update delivery details, handle returns, and resolve refund-related questions in one continuous conversation.

Sales & Lead Qualification

Revenue & Growth

Answer product questions, understand customer requirements, qualify leads, and connect high-intent customers with your sales team.

Payment Support

Billing & Transactions

Handle payment failures, transaction questions, refund requests, and payment-related queries through automated or agent-assisted conversations.

Customer Support

Omnichannel Helpdesk

Let AI handle common questions while human agents step in for complex issues that require personalized support or decision-making.

Customer Onboarding

SaaS & Activation

Guide new customers through setup, verification, documentation, and other onboarding steps with automated conversation flows.

Product Discovery

Catalog & Retail

Help customers find the right product or service by answering questions, providing recommendations, and guiding them toward purchase.

A Smarter Way to Handle WhatsApp Conversations

Flip one switch and watch the same conversation stop costing you money.

Try it

What if the chat continued in MSG91 Chat Window?

Cost of the replies in this chat

$$$

3 replies, 3 paid WhatsApp messages

Hi, where's my order?

It's on the way 🚚

Can I change the address?

Sure, send it here

Thanks!

Done ✅

Turn WhatsApp Conversations Into a Connected Customer Experience

MSG91 Chat Window gives you the tools to make every conversation count.

Continue Without Starting Over

Customers pick up exactly where they left off on WhatsApp — no friction, no repeated context.

Automate More Conversations

AI chatbots and flow bots handle the majority of queries so your team focuses on what matters.

Bring Agents in When Needed

Live agents join the conversation at the right moment with full context already in view.

Choose the Right Channel

Route conversations across chat, voice, or AI based on query type and customer preference.

Handle More With Less Effort

Scale support volume without scaling headcount — automation does the heavy lifting.

Where is my order?

Your order ships today! 🚚

Can I get a refund?

I'll connect you to support.

Thanks for the quick reply! ✨

Ready to Continue Customer Conversations Beyond WhatsApp?

Give customers a simpler way to keep talking while reducing unnecessary WhatsApp messaging.

Get Started Explore Live Demo

No credit card required · Connect WhatsApp in minutes

Frequently Asked Questions

Everything you need to know about MSG91 WhatsApp Chat Window.

MSG91 WhatsApp Chat Window is a dedicated customer conversation platform that lets businesses move ongoing WhatsApp conversations into a persistent chat window — enabling AI chatbots, flow bots, human agents, and voice AI to handle queries without relying solely on WhatsApp messages.

Once a conversation is initiated on WhatsApp, MSG91 shifts it to the Chat Window for all subsequent exchanges. This means customers and agents can continue communicating without triggering additional per-message charges on WhatsApp, reducing your overall messaging bill significantly.

No. The MSG91 Chat Window is web-based and accessible directly through a link sent on WhatsApp. Customers can open it in any mobile browser or desktop browser — no app download required.

The Chat Window supports AI chatbots for instant FAQ resolution, flow bots for guided conversation journeys, and voice AI for call-to-chat transitions. You can configure automation rules, triggers, and escalation paths from within the MSG91 dashboard.

When a customer messages on WhatsApp, MSG91 sends a contextual link that opens the Chat Window. The conversation history and context are preserved, so the customer can continue seamlessly without repeating themselves.

Yes. MSG91 Chat Window supports hybrid workflows where the AI handles initial queries and either escalates to a human agent based on intent or routes the conversation automatically. Agents have full visibility of the prior chat history.

MSG91 follows industry-standard security practices including data encryption in transit and at rest, role-based access controls, and complies with applicable data protection regulations. Enterprise security and compliance documentation is available on request.

Click the 'Get Started' button on this page to create your MSG91 account. The onboarding wizard will walk you through connecting your WhatsApp Business number, configuring the Chat Window, and setting up your first automation flow — typically in under 30 minutes.

Start building your ideal customer engagement experience

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